Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, OGA Care designates a Grievance Officer to receive and address complaints relating to the Services, content, and the processing of personal data.

1. Overview

If you have a grievance about the Services — including a privacy concern, a request to exercise your rights as a data principal, or a complaint about content — you may contact our Grievance Officer using the details below. We treat grievances seriously and respond within the statutory timelines.

2. Grievance Officer Details

3. How to Raise a Grievance

1. Email the Grievance Officer at support@ogacare.inwith the subject line “Grievance”.
2. Include your name and contact details, a clear description of the issue, the relevant dates, and any supporting information or screenshots.
3. If your grievance concerns personal data, state the right you wish to exercise (e.g. access, correction, deletion).

4. Timelines and Service Levels

• Acknowledgement: within 24 hours of receipt.
• Resolution: within 15 days of receipt, consistent with the Intermediary Guidelines Rules, 2021. Complex matters may take longer, in which case we will keep you informed of progress.

5. Escalation

If you are not satisfied with the resolution, you may escalate the matter through the avenues available under applicable law, including to the relevant regulator or data protection authority. For privacy matters generally, see our Privacy Policy; for security incidents, see our Breach Notification Policy.